Contact Us

Corrections and updates

Casino details change faster than most players expect. Bonus terms get revised, game libraries shift, and payout policies get tightened without notice. When that happens, the information on this site can fall behind. Reports of outdated material are taken seriously and reviewed by the editorial team. Corrections are checked against the operator’s own published pages before any change is made. A note that something no longer matches reality is often more useful than a polished complaint.

Questions the team can answer

Reach out with questions about how a review was put together, what a specific rating means, or why a particular game was listed a certain way. The editorial team can also clarify how bonus terms are interpreted in the Canadian market and explain the difference between wagering requirements and maximum cashout limits. These are the areas where independent judgment adds value.

Account and payment issues go elsewhere

Problems with logging in, verifying identity, making deposits, or requesting withdrawals are handled entirely by the casino operator. The editorial team has no access to player accounts and cannot see transaction records, pending withdrawals, or verification documents. Any dispute about a refused payout, a delayed transfer, or a frozen balance must be raised directly with the operator’s support channel. The same applies to questions about personal bonus offers, account closures, or self-exclusion requests. These matters involve private data and contractual obligations that only the operator can resolve.

Directing those questions to the operator is not a way to avoid responsibility. It is the only route that works, because the editorial team simply lacks the tools and the legal standing to act on a player’s behalf. Reporting such an issue through this contact form will only delay the resolution, since the message would have to be forwarded anyway.

What to include in a report

When sending a correction or an outdated-information notice, include the page or section where the error appears, the current text, and what the correct version should be. A link to the operator’s own page that supports the correction speeds up the review process. For questions about a review’s content, state which part of the analysis is unclear. The editorial team responds within a reasonable time, and more complex requests may take longer to investigate fully.